Facilities

Appeals Process

If a Key Holder believes that they should not be held responsible for their lost key(s) or a charge has been made in error, they have the right to appeal the lost key charges. To contest a key charge, submit an Appeal Form to Key Issues within 14 calendar days of notification of fine by Student Accounts. Appeals received after this time will not be considered.

Users who want to appeal the first level decision of Key Issues Staff may appeal the decision to the Manager, Space Planning within 14 calendar days of receipt of decision from Key Issues. Appeals of decision by Manager, Space Planning may be made in writing within 14 calendar days of notification to the Director of Facilities.