CARE (Campus Assessment, Response & Evaluation) Team

CARE Team Reporting Mechanism

To make a report to the CARE Team, visit Report of Community Concern

Please do not use email to report CARE Team referrals. It is important that referrals come through the report form link above. This initiates the process by generating a report in the system used by the CARE Team, that allows Team members to do their work. 

What is the CARE Team?

The CARE Team is an interdisciplinary group which addresses referrals with the goal of supporting student success and helping to steward a healthier and safer learning community.

The Team includes colleagues from the following areas: Wellness Services, Residential & Dining Services, Career & Academic Advising, Access Services, Academic Deans, First Peoples Multicultural, Trans & Queer Support Services, TRiO Student Success, Financial Aid, Veterans Center, Registrar, Student Rights & Responsibilities, Title IX, and Police Services.

What happens with a referral?

The Team will review the information and assess whether or not CARE action is appropriate.

You will not receive additional information unless there is an educational need to know.

These referrals are not confidential, and we will let students know they have been referred.

The Team meets regularly to ensure our responses are coordinated. Our immediate goal is to attend to individual student and community well-being and safety. After that, we explore opportunities to support persistence and academic success.

The CARE Team is limited in scope. Like you, we cannot ensure that students use the recommended resources or seek help when it is offered; we are able to make referrals and encourage action.

We are very aware of the gap in resources to meet some students’ needs and in these instances we can assist students to access available community services.

We review referrals with an eye toward community safety. If the information provided suggests a threat to individual or community safety, the report is reviewed by Evergreen’s Student Threat Assessment Team (Director, Police Services; Director, Student Rights & Responsibilities; Director, Wellness, Recreation & Athletics; and Vice Provost for Student & Academic Life). This team uses available information and a rubric to evaluate the potential threat to community safety and to take appropriate steps to mitigate that risk.

CARE is an acronym for Campus Assessment, Response & Evaluation which is what the Team does with each referral.

Is the CARE Team Reporting Mechanism secure?

We have a high level of trust in the security measures of our vendor, Symplicity Advocate. Evergreen’s IT department reviewed their security measures before signing a contract, and worked with them to configure required multi-factor authentication to read data out of the system.

We believe using this system is significantly more secure than email. Email is sent unencrypted across the internet; our Advocate site uses an encrypted connection. Email can be accessed with single factor authentication; our Advocate site uses multi-factor authentication. Symplicity Advocate’s business relies on carefully managing higher education CARE and conduct data securely and privately, and we trust that they will handle our data with extreme care. 

What can I do to be helpful?

We encourage you to help students understand what reasonable behavior is by setting clear expectations for appropriate engagement and by providing direct feedback as needed.

We also encourage you to make referrals to resources to the student directly. This will help the CARE Team reinforce a conversation you have started with the student. Students are most likely to make use of needed resources when staff or faculty they already know make the suggestion first.

Students are far less likely to respond to CARE Team outreach if they aren't expecting CARE Team contact, or if the Team member is offering resources that the student has not received earlier encouragement to use. 

What resources are available to help me make a referral?

The CARE Team website provides resources for Responding to Students in Distress, Resources for Student Needs, Support for Remote Learning, and Campus Services. Please use these tools to make appropriate referrals directly with students about whom you are concerned.

What if I have an unanswered question?

Please contact the CARE Team at

Resources for Staff/Faculty