Call campus dispatch at (360) 867-6832 if you have an emergency. Dispatch will need the basic information about your emergency and will contact on-duty Resident Maintenance. Non-emergency work orders will be completed during normal business hours.
The student Residential Maintenance staff provides emergency maintenance after normal business hours and on weekends. Typical calls include clogged toilets, sinks, showers or tubs, water leaks, malfunctioning smoke detectors, light-bulb replacement and heater problems.
Complete your work order online so you can track its progress.
Log in to the StarRez Portal
Select Room Maintenance
We can fix items that are furnished with your apartment/unit. If you can't complete a work order online, then call (360) 867-6764.
Work orders are prioritized depending on the situation (overflowing toilets take priority over a burned out light).
- By submitting a work order you give Housing staff permission to enter your room
- You do not need to be present during the repair
- Staff will leave a note on your door stating the status of work completed
Be specific when you submit your work order. Rather than noting “my sink doesn't work,” instead tell us “the left-hand bathroom sink isn’t getting hot water.”
Create work orders as problems occur to keep our facilities in tip-top shape and to prevent any further damage that an issue may cause.